Thursday, September 1, 2011
Wednesday, June 2, 2010
1. Click Tools, Miscellaneous, Publish Outlook Email forms
2. Recreate your login for the PC and re-applied your desktop background, internet favorites, settings, printers,Outlook autofill, outlook inbox, and sync utility. It's almost like starting
with a new PC. The only change you'll need to make is to put your icons on
your desktop back in order and to reinstall "Click yes".
Rename user profile folder in "Documents and Settings" to "[user].old", logged in as [user] again so it recreated his profile for the PC, and it worked.
In other words.. I had to create a whole new profile in windows just to be able to have this work. I wish there were others case management options out there.
Monday, May 10, 2010
After paying my two techs for two full days to migrate my server (literally $2000 out of pocket -- a little extra to make this happen over the weekend, of course, not to mention another $2K for a new server rig from Dell), I was pretty frustrated at watching them bang their heads against the wall on this for two hours. I watched as they talked about "security descriptors" and "dependency checks", installed, cleared, restarted, toyed with virus protection settings, etc., for quite some time.
This is the support request we eventually sent to Mike Appell:
OS: Windows 7 Pro. Brand new installation on a new PC. Other software: MS Office 2007, Firefox, Microsoft Security Essentials, all windows update options.
After initial setup (again, fresh, no C:\lawlocal folder yet), we run the A1Setup.exe app -- it says it's v 6.00.
1. Register controls process hangs at "Registering C:\lawlocal\Controls\vfp9r.
2. After about 20 seconds, Windows reports that "Microsoft Register Server has stopped working". The error out put is below.
+ Enabling all User Account Control limitations (prompt on install, etc)
+ Disabling all virus protection (ms security essentials)
Please help. This is urgent as we have just upgraded several workstations over the weekend and we need them operational for Monday morning.
This is the error text from Windows itself:
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
This is the content in WERInternalMetadata.xml:
This is the content in 'appcompat.txt':
This is the reply we got back, which, to Mr. Appell's credit, did reach us later that same Sunday evening:
Click Start, Accessories and then RIGHT CLICK on command and click Run as administrator.
Next type cd\lawlocal\controls
Then type REGALL1
Click OK as it should say SUCCESS each time you click OK.
Once it is done click EXIT. Next open Computer or My Computer then RIGHT CLICK on LAWLOCAL and click SECURITY and be sure to click ALLOW where it displays FULL CONTROL. Do this for each group in the list.
MikeThere are some minor corrections my techs were able to make to these instructions -- the Windows 7 interface is different from what is described -- but this did indeed allow operations to resume Monday morning.
The "register controls" widget within A1 itself still doesn't work right, but we can get around this by running through these command line instructions every time we do an upgrade.
Hope this helps someone else out there.
Saturday, May 1, 2010
Monday, February 8, 2010
1. First, make sure you have the latest version of A1Law (click Help, check for web updates).
2. Have everyone exit A1Law and it's a good idea to consider reindexing by clicking Start, Programs, A1Law, Reindex. You may select the Fast Reindex option.
3. Copy the A1Comm.exe program from the a1law\extras folder into the A1Law folder.
4. You will need to run the A1Comm program 24 hours a day. It MUST be running on one computer only (preferably the file server). All computers must have TCP/IP enabled (which is a default these days). When workstations connect to the A1Comm program, you may need to allow access (to the trusted zone on your local area network) if your firewall (ie: ZoneAlarm, Norton, etc) displays a message.
5. Create a shortcut on the desktop to the A1Comm program. Run the program and click the Options button and check the box Enable A1Law for use with A1Comm. Click Save.
6. Click the Listen button. A1Comm should now be ready to accept connections.
7. Have everyone sign out of A1Law. Go into A1Law and click Tools, System, Configure System Defaults, A1Comm Settings and check the box Use the A1Comm Server. All the other defaults should be fine.
8. Sign out of A1Law and back in to test it. Send yourself or someone else an instant message. It should appear immediately with A1Comm running (rather than the slight delay without it).
9. Once you have verified it is working properly, consider changing the Target in the A1Comm shortcut on the desktop as follows: path\A1Comm.exe START MINIMIZE
The Start parameter forces A1Comm to start automatically and MINIMIZE will minimize the program. This will allow you to put A1Comm in the Startup folder so that when the server is restarted, A1Comm will run automatically. Otherwise, if A1Comm is not running, users will get errors when trying to run A1Law.
10. Any workstation can always test to be sure it's connected to A1Comm by sending itself an instant message.
If you can even decipher what’s going on in that article, the amount of work involved is staggering. So much of that process could, and should, be automated. Kicking everyone off the system twice for one setup (or perhaps they only needed to be kicked off once, and the instructions are just poorly written?)—ugh. And there’s so much more where that came from—if you want to, you can read the articles for Backup Critical Files, Envelope Tray Override, External Calendars, Group Policies, Form letters - Changing Margins in A1-Law, Mass Mailing Labels For letters To Clients, Mass Mailing - Form Letters To All Clients...etc. Most are just as convoluted.
Really, technology has come pretty far in the last twenty years. It doesn't have to be this hard.